Shipping Policy
Free Shipping & Delivery Charges
We offer free shipping on all orders.
Shipping Destinations
We ship to most countries worldwide except Russia, Israel, Iran, Iraq, India, and OFAC-sanctioned countries.
Dispatch & Delivery Timelines
| Order Type | Dispatch Time |
|---|---|
| Prime Marked Products | 2-4 business days |
| All Other Jackets & Outerwear | 2-4 business days |
| Other All Leather Items | 2-4 business days |
| Made-to-Measure Jackets & Outerwear | 1-2 weeks |
| Custom Products | 2-3 weeks |
Notes:
- Prime Products: Ready to ship immediately.
- For all other products, dispatch times vary as outlined in the table above.
- Once dispatched, delivery typically takes 5-7 business days.
Courier Services
We use premium express couriers such as DHL and FedEx for fast and reliable shipping. Luxide reserves the right to select the most suitable courier for each order.
APO/PO Box Addresses: We do not currently ship to PO Boxes, APO, DPO, or FPO addresses.
Customs Duties & Taxes
If customs duties are applied to your order, Luxide will cover the cost. However:
- The customer must pay the duty upfront upon delivery.
- Once paid, send us the receipt for reimbursement, which may take 5-7 days.
- Refunds for duties will be processed via PayPal.
Lost or Damaged Parcels
If your tracking link shows delivered, but you have not received your parcel:
- Contact both our Customer Support Team and the courier within 5 working days from the delivery date.
- Claims raised after 5 working days will not be accepted.
- If the carrier confirms loss or damage, we will provide either store credit or a replacement (refunds are not available for lost orders).
Delivery Issues & Rescheduling
- Tracking Information: A tracking number will be provided once your order is shipped. It is the customer’s responsibility to track the order and liaise with the courier for any delivery issues.
- Missed Deliveries: If delivery attempts fail multiple times, the courier may destroy the parcel, and Luxide will not be liable for the loss.
- Refused Deliveries: If a customer refuses a delivery, the parcel may be lost or destroyed, and we will be unable to issue a refund.
- Incorrect Address: Ensure your shipping address is accurate before placing an order. If an incorrect address is provided:
- We cannot reroute the parcel once dispatched.
- The courier may return or destroy the package. In such cases, Luxide cannot process refunds or cancellations.
Additional Policies
- Order Confirmation: A confirmation email will be sent once payment is received. If you do not receive it, please contact our support team.
- Combined Shipments: If you place multiple orders to the same address, we may combine them into one shipment to optimise delivery.
- Complimentary Items: Orders containing 10 or more products will not automatically include complimentary items unless approved by our support team.
For further assistance, feel free to contact our Customer Support Team.