Orders

General

  • What is a standard order?
  • What does pre-order mean?
  • Are regular products in stock, or are they made to order?
  • Can I modify or cancel my order after placing it?
  • How do I track my order?

Custom & Bespoke Orders

  • Can I request a custom-made product? What details do I need to provide?
  • Can I customise my jacket in any type of leather?
  • Do you offer custom orders in fabrics other than leather?
  • I’m hesitant about placing a custom order. How can I be sure about sizing, design, and quality before purchasing?

Payment & Pricing

  • Why was my payment declined, and what should I do?
  • Why am I being asked to verify my details for my order?
  • Are there any fees for requesting a custom order, getting a quotation, or discussing a bespoke design?

Shipping & Delivery

General

  • How long will it take for my order to arrive?
  • Which countries do you ship to?
  • Does free shipping cover customs duties and taxes?
  • Can you ship to APO or PO Box addresses?
  • How do I track my shipment?
  • Can I change my shipping address after placing the order?
  • What should I do if my order hasn’t arrived yet?

Custom & Bespoke Orders

  • How long does it take to deliver bespoke/custom-made products?
  • When will I receive my made-to-measure order?
  • Can I request delivery for a specific date?

Size & Fit

Standard Sizing

  • I love a product but don’t know which size will fit me best. What should I do?
  • Do you offer big and tall sizes?
  • None of the listed sizes fit me perfectly. Can I request a custom fit?

Made-to-Measure

  • Can you create a jacket based on the measurements of my existing one?
  • What happens if my custom-size jacket doesn’t fit?

Returns, Refunds & Exchanges

Returns

  • What should I do if I receive a faulty item?
  • How do I return a jacket?
  • Can I return a jacket if I don’t like it or if it doesn’t fit me well?

Refunds

  • Can I return a custom order for a refund?
  • Am I eligible for a refund?

Exchanges & Alterations

  • How long does it take to receive a replacement jacket?
  • Can I exchange a standard jacket for a different style?
  • Can I return a custom order for alterations?

Product Care

Cleaning

  • How should I clean my leather garment?

Special Care

  • Can I wear a leather jacket in the rain?
  • How do I properly care for my leather garment?

Storage

  • What is the best way to store my leather garment?