Privacy Policy
Last updated: 2024
This Privacy Policy describes how Luxide (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from luxide.co.uk (the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as outlined below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to:
- Communicate with you
- Provide the Services
- Comply with applicable legal obligations
- Enforce our terms of service
- Protect or defend the Services, our rights, and the rights of our users or others
What Personal Information We Collect
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Basic contact details – Name, address, phone number, and email.
- Order information – Name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information – Username, password, and security questions.
- Shopping information – Items you view, place in your cart, or add to your wishlist.
- Customer support information – Any details you provide in messages to our customer support team.
Some features of our Services require you to provide certain information. If you choose not to provide this information, you may not be able to use or access these features.
Information We Collect Through Cookies
We also automatically collect certain information about your interaction with our Services (“Usage Data”) through cookies, pixels, and similar technologies. This Usage Data may include:
- Device information
- Browser type
- Network connection details
- IP address
- Interaction data related to the Services
Information We Obtain from Third Parties
We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:
- E-commerce platform providers – For example, Shopify.
- Payment processors – To process your payments securely.
- Marketing and advertising partners – To enhance our advertising efforts.
- Analytics providers – To better understand our audience and optimize our Services.
Any third-party information we obtain will be treated in accordance with this Privacy Policy.
How We Use Your Personal Information
- Providing Products and Services – To process your payments, fulfill orders, notify you about purchases, manage your account, arrange shipping, and handle returns or exchanges.
- Marketing and Advertising – To send promotional emails, targeted advertisements, and personalized offers.
- Security and Fraud Prevention – To detect, investigate, or prevent fraudulent or illegal activity.
- Customer Support – To provide assistance and improve our Services.
Cookies
Like many websites, we use cookies to improve user experience, analyze site traffic, and personalize content. You can manage cookie settings through your browser, but disabling cookies may affect site functionality.
How We Disclose Personal Information
We may disclose your personal information under the following circumstances:
- With vendors and service providers – For payment processing, IT management, data analytics, fulfillment, and shipping.
- With business and marketing partners – To provide services and targeted advertising.
- With affiliates – For internal business operations.
- To comply with legal obligations – In response to lawful requests such as subpoenas or court orders.
- In case of business transactions – Such as mergers, acquisitions, or bankruptcy.
Categories of Disclosed Information
Over the past 12 months, we have disclosed the following categories of personal information for business purposes:
| Category | Recipients |
|---|---|
| Identifiers (name, contact details, order details) | Vendors, affiliates, marketing partners |
| Commercial data (order history, shopping behavior) | Vendors, analytics providers |
| Internet activity (Usage Data) | IT service providers, analytics companies |
We do not sell or share sensitive personal information.
User-Generated Content
If you post product reviews or other content in public areas of our Services, it will be visible to other users. We are not responsible for how others use or share your publicly available information.
Third-Party Websites and Links
Our Site may contain links to third-party websites. We are not responsible for their privacy policies or practices. We encourage you to review their privacy policies before providing any personal information.
Children’s Data
Our Services are not intended for children under 16, and we do not knowingly collect personal information from them. If you are a parent or guardian and believe your child has provided personal information, please contact us to request its deletion.
Security and Data Retention
- We take reasonable measures to protect your personal information, but no system is 100% secure.
- We retain your personal information as long as necessary for business operations, legal compliance, dispute resolution, and contract enforcement.
Your Rights and Choices
Depending on your location, you may have the following rights:
- Right to Access/Know – Request details about personal information we hold about you.
- Right to Delete – Request the deletion of your personal data.
- Right to Correct – Request correction of inaccurate personal information.
- Right of Portability – Request a copy of your personal data.
- Right to Restrict Processing – Ask us to stop using your data in certain ways.
- Withdrawal of Consent – Withdraw your consent for data processing (where applicable).
- Managing Communication Preferences – Opt-out of marketing emails using the unsubscribe link.
To exercise your rights, contact us at [email protected]. We do not discriminate against users for exercising their privacy rights.
International Users
Your personal information may be stored and processed outside your country, including in the United States. If we transfer your data outside Europe, we rely on recognized transfer mechanisms such as Standard Contractual Clauses.
Complaints
If you have privacy concerns, contact us. If you are unsatisfied with our response, you may have the right to lodge a complaint with your local data protection authority.
Contact Us
For any questions about this Privacy Policy or to exercise your rights, please contact us at: [email protected]